From the CEO: We have a new brand! Now what?

From the CEO: We have a new brand! Now what?

Dear Care Champions,

It’s been quite a month at LifeLinks CLASS Incompass Human Services! (I still say it occasionally out of habit, but so glad to be able to call ourselves Incompass!)

After the brand launch ceremony, I wanted to sit down and share my thoughts while everything was still fresh. As I watched the video again this week, I realized that my main takeaway is this:

YOU are the brand! YOU are the story!
And we need your help to bring this brand to life!

 

 

In hindsight, I’m glad I filmed this when I did given the pace of these past 30 days! Since we’ve launched the brand, we have:

  • Completed our very first virtual CARF Accreditation visit
  • Opened a new group home in Tyngsboro
  • Hired a new controller to manage finance and accounting operations – the incredibly talented Sheila Dunne
  • Promoted one of our most dedicated Care Champions Shawn Nault to a new position overseeing all day program at Incompass Human Services
  • Announced our very first employee referral bonus program
  • Launched the “All Incompassing Minute” podcast
  • Held our annual meeting with the Incompass Board of Directors

And of course, we’re still managing through this COVID-19 pandemic. It’s getting harder and harder to keep up with you all (in a good way)!

I know that the holiday season will be a lot different for all of us this year – for reasons beyond our control. But as you heard on Monday’s podcast, we have a team of Care Champions actively meeting to brainstorm on ways to spread holiday cheer throughout the agency in these uncertain times. I can’t wait to hear what they come up with over these next few weeks!

Keep doing what you’re doing…#ForEachOther!

Sincerely,

 

Q & A with CEO Jean Phelps

Q & A with CEO Jean Phelps

Dear LifeLinks CLASS Family:

New strategic plan. New culture statement. New brand. New group homes. New virtual programs. You notice a theme here? So I thought, why not try a new format for my monthly message to all of you! So I asked Dan to facilitate a little Q&A session where I was able to touch on many of the questions I’ve received in the past few weeks.

 

 

Now, believe it or not, there are some of you out there who don’t have the time or inclination to watch to me talk for 20 minutes! (Shocking, I know!) So if any topic is of particular interest to you, feel free to watch in three-minute increments below:

Hopefully, you’re still with me! I’d love to hear from you now…do you prefer this type of communication? Are there questions you have for me? Are there others in the organization you want to hear from? We have a big year ahead of us, and our ability to work together for the people we support will be the key to maximizing our impact.

Remember, we’re all care champions – even me, the least valuable employee! ? And we’re all working #ForEachOther to stop the spread of COVID-19 in our communities.

Keep it up!

Respectfully,

Jean M. Phelps, CEO