Did you know that Heather has a cat named “Bear,” is a huge fan of Marvel movies, and has a one-year old daughter? Check out the full video below.
This month, Assistant Director of Day Programs Heather Melo sat down with CareCast host Dan Esdale. Heather happily shared insights in her role working at Incompass Human Services, and definitely had a little fun! She has spent virtually her entire career working in the field of human services, and had some heart-warming stories to share. During the conversation, she shares some of her favorite memories, tells us what she likes most about working in the field, and even gives us her take on the Brady vs. Belichick debate!
When asked how Heather would describe the Incompass experience, she had a wonderful answer!
“For me, I feel that all the staff are super invested in all of the individuals who come through this door. I feel that Incompass does a really great job of investing their time and really getting to know the individual; not just in the ways that we have to write their goals and all of those day-to-day things, but as a whole and I think we do a really good job with that.”
Heather also shared her favorite part of working as a Care Champion for Incompass…
“My favorite part is that I’m working with new people everyday, and I’m working with people who’ve been here for years and years. Seeing their growth over a time period is really fulfilling to see. And a lot of times when you know you’ve made a positive impact on those folks and you’re a part of that process, it’s great!”
Heather ended the conversation by saying “let’s do it again!” You can hear the CareCast on Spotify and iTunes as well…just search for Incompass Human Services!
And guess what…Incompass is hiring! Know someone you think would be a great fit? Let us know, as we’d love to talk to them. We have open positions in day programs and residential services, with both full-time and part-time roles available. Check out our open positions here.
We were thrilled to start the short holiday week by finding out that Incompass Human Services was featured in The Lowell Sun! This is a huge win for the Incompass community because we truly couldn’t do what we do without the support of our community, Care Champions, the folks we are honored to support, and their loved ones. Check it out here!
In the midst of this pandemic, caravans have become a familiar way to preserve our sense of community – connecting with loved ones and celebrating milestones. A week ago today, the Care Champions Caravan traveled to all 16 of the LifeLinks CLASS group homes to thank our direct support professionals for the incredible dedication they exemplify every day.
Chris Snell, Clinical Director, talks about how the idea came together after speaking with a group home manager, “As he [Simon] spoke to the depths of those struggles it slowly became clear that he was conveying concerns not for himself, but for the safety and well-being of the people that live in the group homes he manages. That conversation opened our eyes to the magnitude of the selflessness our frontline professionals engage in every day during these trying times.” There was a consensus across the leadership team that we needed to show our appreciation in a big way. “Our homes are designed and maintained to blend in with others in the neighborhood. We work very hard at this. The goal here though was the opposite; to shine the brightest spotlight on each of these 16 programs so they stood out,” explains Angela Otieno, Director of Residential Services.
Thanks to a generous donation by Boston Bean Coffee Company, we were able to surprise each of our group homes with care packages. The caravan was met with cheers and waving hands – described by staff as “spectaculous” and “uplifting”. Neighbors even joined in on the fun!
“Our gratitude knows no bounds,” says CEO Jean Phelps. “Our direct support professionals, managers, and nursing staff have willingly and selflessly worked to ensure the safety and health of our residents while keeping them engaged and supported during the Covid-19 pandemic. We always knew that LifeLinks CLASS staff are the best of the best, these past several weeks have proven it over and over. We are proud to salute our care champions and to thank them through this small gesture of our love and appreciation.”