Incompass Human Services was born out of the disability rights movement, rooted in the fundamental belief that disability rights are human rights. And 70 years later we have never wavered from that mission. We know that many in our community are feeling anxiety and uncertainty right now, and I want you to know that we hear you. If you receive services, if you support people in our programs, if your loved one relies on Incompass—whatever your connection—there is room for you in our tent. You are valued, you are supported, and you belong here.
Every day, our Care Champions come together with a shared purpose to empower people with intellectual and developmental disabilities, autism, and acquired brain injuries to live their best lives. That commitment is not just a guiding principle—it is who we are. And I am so privileged to lead an agency with such an authentic culture. Whether someone is medically fragile, behaviorally challenged, autistic, or facing other significant life challenges, they deserve the chance to have a purpose and a place in this world. And we’re here to help them find it – that is our “north star.”
But honestly one of the things I am most proud of is the rich diversity of our community. Our Care Champions come from all backgrounds and bring their authentic selves to this work, united by a shared dedication to the people we support. In fact, one of our strategic plan goals is rooted in cultural competency and the JEDI model. We believe in fostering an inclusive culture where every voice matters, and that belief will not change. After all, the work we do here is built on seventy years of compassion, advocacy, and respect for each other.
As a Board member for The Arc at both the state and national level, I am advocating for our community alongside leaders across the country. Incompass is proud to be a chapter of The Arc, and we stand with our fellow advocates to ensure that the rights of people with disabilities are protected. We are not alone in this mission, and we will continue to move forward with our vision —because the people we support deserve nothing less.
While I cannot predict what the future holds, I can say this with certainty: our commitment to the Incompass mission and our Care Champion culture will never waver. It is the foundation of who we are, and it is what will carry us forward—one step at a time.
More than 100 people came together at the Black Box Theatre to advocate for the human services workforce
PEABODY, MA – On Friday, April 1, Incompass Human Services joined six other northeast Massachusetts human services agencies to host elected officials at the annual “Northeast Human Services Advocacy Breakfast” at the Black Box Theatre in Peabody, MA. Given the fact that it was April Fool’s Day, the theme of the 2022 breakfast was “It’s No Joke,” with a robust policy agenda focused on the workforce crisis in the state’s human services industry.
More than 100 people attended the breakfast that was catered by the Breaking Grounds Café, a social enterprise operated by the Northeast Arc. Speakers included Senator Joann Lovely, Peabody Mayor Ted Bettencourt, Centerboard program director Martina Campbell, and Northeast Arc family member Carol McGee – whose sister receives services from the Northeast Arc. The breakfast was co-sponsored by a consortium of human services providers:
Human services leaders are asking for an increase to the Chapter 257 Rate Reserve that would bring wages to $20.30/hour
Northeast Arc CEO JoAnn Simons, Bridgewell CEO Chris Tuttle, NFI Massachusetts CEO Lydia Todd, and Incompass CEO Jean Phelps also made remarks in support of the workforce.
“We’re specifically asking lawmakers to set aside funds to raise the starting wage for human service workers,” remarked Tuttle.
Incompass CEO Jean Phelps at the podium.
Phelps, who had just returned from Washington, D.C. where she attended the Disability Policy Seminar, recalled words from Congresswoman Ayanna Pressley that stuck with her that morning. “It would be great if we didn’t have to weaponize our trauma around disability to adequately support our services.”
Incompass Human Services and the six other human services agencies sponsoring the event used the venue to highlight the major policy initiative being championed by The Collaborative – an increase of $581.6 million for the Chapter 257 Rate Reserve. This increase is a necessary investment in the human services industry, as it would bring wages up to a more competitive $20.30 an hour.
“Without this increase, we’re going to continue to lose workers to Amazon and to the state, and we won’t be able to offer the services and supports that the vulnerable people we serve rely on,” Todd told the crowd.
Speakers focused on the important work that human services workers perform, and the lives they touch
A high point of the morning was the legislative panel, which was moderated by Arc of Massachusetts CEO Leo Sarkisian. The panelists included:
Senator JoAnn Lovely
Representative Jamie Belsito addresses the crowd.
Senator Bruce Tarr
Senator Brendan Crighton
Representative Paul Tucker
Representative Dan Cahill
Representative Jamie Belsito
Representative Thomas Walsh
Representative Sally Kerans
“This is about dignity. This is about respect. This is about our communities. This is about our vulnerable populations,” said Representative Belsito in her remarks advocating for more support for the critical workers in the human services field.
Picking up on that theme, Representative Tucker remarked that “they do it because they have a passion for helping people and working with some really special folks. No headlines. No accolades. Sometimes they might get a pat on the back, but that doesn’t pay the bills.”
Representative Walsh added that “we have a terrific group of legislators here who really do hear your message…and we have a tremendous respect for the work that you do.”
Last year’s breakfast was cancelled due to the pandemic, so this was a momentous morning
Attendees remarked on what an uplifting morning it was, and how much they appreciated being in-person given that last year’s breakfast was cancelled due to the pandemic. Senator Diana DiZoglio and former Senator Richard Tisei were also in attendance, as were numerous human services workers, families, and caregivers.
The legislative panel and human services leaders take a moment to strike a pose after a lively panel discussion.
LifeLinks CLASS has been faced with some incredibly difficult decisions in these past few months — decisions that greatly impact our staff and the individuals that we support. As part of The Arc of Massachusett’s #DontCutUsOut campaign, it is imperative that we act fast to ensure the continued funding of our services and supports for the I/DD community.
“Adults with autism, Down syndrome, cerebral palsy, or other intellectual and developmental disabilities served by the Department of Developmental Services (DDS) will lose services if funding and policies don’t meet the requirements of the re-opening period and thereafter.”
Richard Faucher, a passionate advocate, voiced his concerns to our local legislators in the letter below:
Good Afternoon,
As you know Life Links has been a rock-solid DDS contract provider for many years. For the Cadillac of providers to lay off 140 employees, it will have a devastating effect on services whether it is day or group home services.
There is no question other providers are going to have to lay off employees and maybe close down permanently. It is estimated some of these laid-off employees will seek employment at places paying more than $15 an hour thus leaving a huge void in the provider ranks when and if things return to some kind of normalcy.
As an advocate, I urge you to see what you can do to make sure there will be funding in the next budget to continue the great services providers give to our most venerable population.
Some facts affecting those below if funding and policies do not meet the re-opening time frame and future needs.
+ 10,000 persons who receive day and employment services
+ 9,000 individuals in congregate living
+ 1,300 new students in transition from high school to adult life
+ Additional persons receiving Mass-Health services
(these are stats from the ARC of Mass)
Not that I have to remind you all, but the Department of Developmental Disability (DDS) generates more funds back to the general fund than any other agency in the Commonwealth.
On a personal note: My brother Pete who lived in a group home in Tewksbury passed away on May 13, 2020. His passing was not from Covid-19 but other complicated medical issues. He was a fighter up to the end. He died at the age of 69, a little less than 3 months before his 70th birthday. I mention this for one reason only. Many years ago in the 50’s the life expectancy was I think less than 40-50. If it wasn’t for our families great gene pool AND the outstanding support by legislatures like yourselves who cared for the developmentally disabled throughout those years and passed legislation supporting the needs of the population giving DDS and the providers the tools to do their job, Pete would not have lived as long. The Commonwealth has come a long way, but this situation we are in today reinforces more than ever the need to fund the DDS.
Thanks so much for letting me vent…I wish you and your families stay healthy and safe..
