We’re proud to celebrate two members of the Incompass leadership team who were recently recognized at the American Association on Intellectual and Developmental Disabilities (AAIDD) 150th Annual Meeting in Chicago.
Our CEO, Jean Phelps, was presented with the 2026 Service to the Association Award, recognizing her exceptional leadership and lasting contributions to the field of intellectual and developmental disabilities. Jean was also honored with the Sesqui Award for Advocacy, recognizing her commitment to advancing policies, partnerships, and opportunities that improve the lives of individuals we serve. These honors reflect Jean’s dedication to advocacy and inclusive supports, both within Incompass and across the broader human services community.
We’re also proud to congratulate our Chief Strategy & Innovation Officer, Michael Bloom, who received the 2026 Sesqui Award in Service. Recognizing his dedication to developing future leaders, fostering innovation, and strengthening the field through collaboration and mentorship.
Please join us in congratulating Jean and Michael on these well-deserved honors. Their leadership, passion, and commitment to our mission inspire our team every day and help create lasting opportunities for the individuals we serve!
Members of the Incompass Adult Family Care (AFC) team joined caregivers, providers, advocates, and legislators from across Massachusetts on June 3 for Adult Foster Care Awareness Day at the Massachusetts State House.
Hosted by the Massachusetts Council for Adult Foster Care (MCAFC), the annual event provides an opportunity to raise awareness about the value of Adult Foster Care services and advocate for policies that support family caregivers. The day also serves as a reminder of the important role community-based care plays in helping older adults and individuals with disabilities remain in the homes and communities they know and love.
Throughout the day, Incompass staff met with state legislators and their representatives to discuss the importance of Adult Family Care services and advocate for policies that strengthen support for caregivers and the individuals they serve. Conversations focused on proposed legislation related to AFC program guidelines, including eligibility requirements for caregivers.
Among those meetings were discussions with Representative Tara Hong and Representative Jim Arciero, where Incompass staff shared insights about the impact of Adult Family Care services and the importance of ensuring individuals have access to community-based supports that allow them to remain in their homes.
The Adult Family Care program enables eligible adults with disabilities or chronic medical conditions to receive personalized care in a family home setting. By supporting caregivers and creating alternatives to institutional care, AFC helps individuals remain connected to their families, neighborhoods, and communities while receiving the support they need.
Incompass staff also shared informational materials with legislative leaders and encouraged continued dialogue around the future of Adult Family Care services in Massachusetts. According to the team, this year’s event saw increased participation compared to previous years, reflecting growing awareness of the program and the important role family caregivers play across the Commonwealth.
“We see a lot of people who want to be involved and provide care from their own homes,” said Shola Ojudun, Adult Family Care Program Manager at Incompass. “Events like this help us share the value of Adult Family Care and advocate for policies that create more opportunities for caregivers while helping individuals remain in the communities, they know best.”
While AFC Awareness Day is held annually, advocacy efforts continue throughout the year. Incompass remains committed to working alongside caregivers, providers, and policymakers to strengthen community-based services and expand opportunities for individuals to live and thrive in their communities.
Coming back to Incompass after two years felt a little like that Sunday night at the end of a vacation, wondering what I might have missed and what Monday would bring, without being able to check email.
What I quickly realized, though, was how much of Incompass hadn’t changed in the best possible way. There are still so many familiar faces I’ve missed working alongside, and it’s been energizing to reconnect and jump right back in. At the same time, it’s been exciting to get to know new team members and the strengths they bring to the organization.
It’s been especially meaningful to see the progress made over the past two years-from the implementation of Motivity to strengthen data collection and goal tracking, to the expansion of programs and services. This includes children’s respite, increased Day Habilitation capacity, the relocation of CBDS, and residential milestones like the opening of Ruthellen and Ironstone.
There’s a strong sense of continuity as well; the steady, mission-driven “business as usual” that defines who we are alongside innovation and forward momentum. From developing new service lines and pursuing RFR opportunities, to reimagining our employment services and leveraging technology to work more effectively, there’s a lot of thoughtful work happening across the organization.
What’s equally encouraging is the growth in our staff and leadership. There’s a real sense of development and readiness, along with strong advocacy both within Incompass and across the broader community. It’s also been great to reconnect with colleagues at conferences and re-engage in shared learning across the field.
And last but not least it was wonderful to be able to attend our annual Kentucky Derby fundraiser, a great reminder of the community that surrounds and supports the work we do.
Overall, it’s been incredibly exciting to return at a time when so much good is happening. I’m grateful to be back and looking forward to continuing this momentum together.
After 30 years of dedicated service, Thompson, Director of Residential Services, is retiring from Incompass Human Services.
Thompson began his career in direct service, building a foundation rooted in hands-on support and a deep understanding of the individuals and families we serve. Over the years, he grew alongside the organization, serving as Assistant Director before stepping into the role of Director of Residential Services for the final two years of his career.
In his role as Director, Thompson oversaw services supporting hundreds of individuals and their families, always with a focus on quality, consistency, and person-centered care. His leadership also helped guide the expansion of our residential footprint—from 17 group homes to 23—creating more opportunities for individuals to live and thrive in their communities.
Throughout his tenure, Thompson has been a steady and respected leader, leaving a lasting impact on both the people we serve and the teams he supported. We are grateful for his many contributions and wish him all the best in his well-earned retirement!
As someone who recently joined Incompass Human Services, I’ve had the opportunity to see up close what makes this organization so special. It’s a shared sense of purpose – reflected in our Care Champions, the families we support, and our community partners – that truly sets Incompass apart. Every day, I’m inspired by the dedication and impact of our Care Champions, whose work across programs helps the individuals we serve live full, connected, and independent lives.
March is Brain Injury Awareness Month, a time to elevate understanding, reduce stigma, and recognize the resilience of individuals living with acquired brain injuries (ABI). At Incompass, this commitment comes to life through comprehensive, person-centered supports – including our ABI Residential Home and Safe Minds Community Center – empowering individuals to build skills, access resources, and fully engage in their communities.
The commitment of our Care Champions extends beyond our programs and into the broader community, exemplified by events like our upcoming Stride for a Cause Kentucky Derby Party—one of our most anticipated events of the year. This special evening brings together friends, supporters, and partners to celebrate while raising critical funds for the life-changing programs and services Incompass provides.
I hope you’ll join us as we celebrate our mission, our community, and the incredible individuals we serve.
Three members of our Safe Minds Community Center, two staff and one individual, recently attended the 44th Annual Brain Injury Association of Massachusetts Conference, held on March 25–26. This annual event brings together professionals, advocates, and individuals with lived experience to share knowledge, explore new approaches, and strengthen supports for those impacted by acquired brain injury.
This year’s conference focused on a transformative model of care centered around home- and community-based services, offering a range of workshops designed to inform, inspire, and elevate best practices across the field. For our Safe Minds team, it was an opportunity not only to learn, but to engage directly with the broader brain injury community.
A highlight of the experience was seeing one of our Safe Minds members take part in the conference firsthand. After exploring the available sessions, he independently registered and attended a variety of workshops throughout the event. As a first-time attendee, he shared how meaningful it was to access such a wide range of resources and perspectives, expressing particular appreciation for the depth of information offered—and even wishing he could have attended more sessions.
Opportunities like this reflect the heart of Safe Minds: empowering individuals to explore their interests, build knowledge, and engage with the world around them in meaningful ways. We’re proud to support experiences that foster both personal growth and connection—and we’re already looking forward to next year’s conference.
