Incompass Human Services, a founding affiliate of the New England Human Services Collaborative (NEHSCO), is proud to announce Brad MacDougall as the new Chair of the Board of Directors. The organization also warmly welcomes Carolyn Dunn as a new member of the Board.
Brad MacDougall, who has been a member of the Board of Directors for four years, succeeds Timothy Allen, who has been designated as Emeritus Chair of the Incompass Board of Directors. Allen will continue his invaluable service as Chair of the Board of the New England Human Services Collaborative.
MacDougall’s role as the Director of Consulting Services New England at CGI, combined with his extensive experience across the public, private, and nonprofit sectors that includes a fourteen year tenure as a vice president of government affairs at Associated Industries of Massachusetts, makes him exceptionally well-suited to lead the board.
“I am truly honored to serve as the Chair of the Board of Incompass Human Services,” said MacDougall. “It is with great pride and enthusiasm that I take on this role, and I want to express my deep appreciation for the dedication and support of the entire Incompass community. Together, we will continue to create a positive impact and empower individuals to live fulfilling lives.”
In addition, Carolyn Dunn joins the board, bringing 25 years of dedicated service in human services, particularly in residential programs and hospice care. Her extensive experience as a National Certified Pharmacy Technician (CPhT) and her proactive role in developing solutions during the COVID-19 pandemic for the Commonwealth of Massachusetts Department of Developmental Services are invaluable to Incompass Human Services.
Incompass CEO Jean Phelps presented Emeritus Chair Tim Allen with a plaque recognizing his years of service as Board Chair at a recent Board of Directors meeting.
Jean Phelps, CEO of Incompass Human Services, expressed her enthusiasm about these appointments. “We are thrilled to welcome Brad MacDougall as our new Chair of the Board of Directors and Carolyn Dunn as a new board member. Brad’s leadership and vision have been instrumental in our board’s success, and we are excited to see him step into this new role. Carolyn’s vast experience and dedication to human services make her a perfect fit for our team. Together, their contributions will undoubtedly steer Incompass towards a future rooted in growth and innovation.”
The Board appointments are pivotal for Incompass Human Services as the organization continues to expand its reach and impact in the community. With a new strategic plan in place, their combined expertise and commitment to service will play a critical role in guiding the organization’s strategic direction and enhancing its mission.
As we embark on the next chapter with our FY24-28 Strategic Plan, our first as an affiliate of the New England Human Services Collaborative (NEHSCO), we are reminded of our profound commitment to our foundational mission. Care Champions enable those people we serve with intellectual and developmental disabilities and acquired brain injuries to thrive to their fullest potential, ensuring they not only find a place in our community but truly thrive within it. We continue to work towards our Incompass2030 vision rooted in enhancing our ability to provide critical and innovative support to the people we serve. We are heartened by the strides we’ve made, and excited that the coming half-decade is not just about continuity; it’s about transformative growth. As the landscape of human services evolves, so must we, ensuring that innovation is at the forefront, our workforce feels invested in and valued, and our services and supports are broadened to cater to the multifaceted needs of those we serve.
And that’s what you’ll find in the strategic plan – bold initiatives indicative of a relentless pursuit to empower these individuals and their caregivers. We are charting an ambitious path to scale our agency as a part of NEHSCO, and central to this growth is our dedication to investing in our Care Champion workforce. Recognizing their pivotal role, we aim to foster an environment of continuous learning, engagement, and palpable career growth opportunities. Parallelly, we are on a quest to invigorate our Board of Directors by onboarding even more experienced leaders whose unique skillsets align with and amplify our strategic objectives. And as we grow, we are committed to maintaining operational and administrative excellence, using data-driven methods to ensure that our expansion is matched by the resources and efficiency required to uphold and further our mission.
A survey team from CARF International will be visiting Incompass Human Services on November 13, 2023, to November 14, 2023. We invited the surveyors to evaluate how well we meet international standards for quality. The survey will tell us what we are doing well and ways we might improve. As a result of this survey, we may earn or continue accreditation. More information is below in both English and Spanish. Additionally, each of the documents can be downloaded below:
It is with great pleasure that we share the FY 2023 Annual Report for Incompass Human Services, a year marked by exceptional achievements, growth, and, as always, an unwavering dedication to our mission. This was a significant year for our agency, as it marked the end of our three-year strategic plan. In the coming year, we will share our new strategic plan that charts a bold new future for the next five years.
We can continue to evolve our program offerings to meet the needs of the people we serve. We opened our first medically complex respite home, which will attract individuals from across the state. We grew our newly dubbed Safe Minds Community Center and opened our second group home for residents with acquired brain injuries. We recruited 15 new Shared Living Provider families which has expanded the reach of that critical program. And we brought on The Arc of Opportunity as an affiliate, an agreement that enables us both to expand programs in our region and collaborate on critical initiatives including staff training, procurement, and technology.
The Caring Force “Broadcast Your Love” contest inspired us to create an Incompass news broadcast. We’re proud to present the first episode of Incompass News That Cares! We asked folks from our CBDS program to work their art magic, and they blew us away. They created an original backdrop for our makeshift news studio and a unique microphone cover.
Our in-the-field reporters also knocked the assignment out of the park. Director of Day Services Emily Horn came to us live from the halls of our day habilitation program. She explained that “arts and crafts play a crucial role in enhancing [program participants] lives and self-expression.” The project of the week was summer mocktail stands.
We kicked it over to Program Manager Stephanie Reed and program participant John to discuss the Safe Minds Community Center. Brain injury services are a new addition to the Incompass program portfolio. John exclaims that his favorite part of coming to the community center is “the camaraderie and playing chess!” Though we wouldn’t suggest going up against him in chess – he’s a fierce opponent.
Watch the full video below and visit The Caring Force’s social media channels to vote for Incompass in the #BroadcastYourLove content!
We are thrilled that Care Champion and HR Recruiter Geri-Lyn Noble was recently featured in a career success story. After being laid off during the pandemic, Geri-Lyn decided that she wanted a change. MassHire Lowell Career Center stepped in to offer support. This success story demonstrates the benefits of utilizing community resources when job hunting. We are thankful to the career advisors at MassHire Lowell Career Center for making this wonderful connection. Check out the full story below!
