Incompass was proud to be represented at the 48th Annual Legislative Reception, co-hosted by The Arc of Massachusetts, and the Massachusetts Developmental Disabilities Council (MDDC), at the State House. CEO Jean Phelps and Chief Marketing Officer Danielle McFadden joined more than 600 advocates from across the Commonwealth for this powerful day of connection and advocacy.
As the largest annual advocacy event for individuals with intellectual and developmental disabilities and autism in Massachusetts, the Legislative Reception also serves as the official kickoff for Intellectual and Developmental Disabilities Awareness Month. This year’s theme, “Protecting Our Lives: Now More than Ever,” underscored the importance of coming together to elevate voices and safeguard the services and supports that so many individuals and families rely on.
With ongoing challenges at both the state and federal levels, events like this reinforce the critical role advocacy plays in shaping a more inclusive and supportive future. Incompass remains committed to standing alongside our partners, amplifying the voices of those we serve, and advancing policies that protect and strengthen our community.
Incompass Human Services is thrilled to announce the return of Kelly Trickett in the role of Chief Program Officer (CPO). Kelly brings an extensive background in supporting individuals with developmental and physical disabilities, and she will oversee the organization’s innovative programs and services.
“Kelly’s return to Incompass is very exciting and we couldn’t be happier,” said Jean Phelps, CEO of Incompass Human Services. “The skills, knowledge, and compassion she brings to everything she does make her a true Care Champion.”
Kelly is equally enthusiastic about her return. “Being away for the past couple of years has reinforced for me how important a strong team is. I am excited to return to the work that I care deeply about. I am truly looking forward to what’s ahead.”
In 2023, Kelly was recognized with the Distinguished Young Professional Award from the Greater Lowell Chamber of Commerce, honoring her professional accomplishments and dedication to the community.
With the leadership and expertise that Kelly brings, Incompass looks forward to continuing and growing in its mission of empowering adults with intellectual and developmental disabilities, autism, acquired brain injuries, and their families to lead fuller, more inclusive lives. Join us in welcoming Kelly back to Incompass!
Even in the heart of winter, there has been no slowing down at Incompass. From an exciting new chapter for our CBDS program to meaningful community experiences like visits to the Museum of Fine Arts and the New England Aquarium, these past months have reflected growth and joy across our organization. Whether embracing winter fun with DESE support or celebrating Valentine’s Day together, the moments highlighted in this newsletter are powerful reminders of access, inclusion, and connection in action.
As we move out of the winter months, we note that March is a meaningful month across our field, as it marks both Intellectual and Developmental Disabilities (IDD) Awareness Month and Brain Injury Awareness Month. Established nationally by The Arc of the United States and the Brain Injury Association of America, these awareness campaigns call on all of us to recognize the strengths, resilience, and contributions of people with intellectual and developmental disabilities and acquired brain injuries. They also remind us that awareness must go beyond recognition — it must translate into meaningful inclusion, equitable opportunity, and full participation in community life.
At Incompass Human Services, this commitment is at the heart of our mission. Every day, we work alongside individuals and families to create pathways to independence, dignity, and belonging. Whether through residential supports, employment services, community-based programs, or advocacy, we believe that true awareness is demonstrated through action, by building communities where differences are valued and every person has the opportunity to thrive. This March, we celebrate not only awareness, but the power of partnership and community in advancing inclusion for all.
As we look ahead, we’re excited to continue the tradition of our Stride for a Cause Kentucky Derby Party on May 2nd. This signature event brings our community together to celebrate our mission and collective impact.
Thank you for your support and commitment to Incompass mission. Because of you, we continue moving forward with strength and purpose.
Community Based Day Services (CBDS) has officially moved into its newly renovated space at our Omni Way headquarters, a space intentionally designed with this program in mind.
From the beginning, the layout and features were developed specifically to support the needs of CBDS. Each breakout room has been thoughtfully tailored to accommodate a variety of activities and learning styles. The space now includes a sensory-friendly room that offers a quieter, calming environment, as well as a technology room equipped with computers where individuals can build digital and communication skills. Together, these dedicated areas create a flexible setting for skill-building, small group instruction, and individualized supports. Individuals are now using the space daily to work toward personal goals, strengthen skills, and prepare for meaningful experiences in the broader community, all within an environment built to support their success.
An exciting addition to the program is the development of the Mission Market, a small on-site store concept where participants will help stock items, greet visitors, and practice customer service and money-handling skills. The project is intended to create a hands-on learning environment that builds confidence while introducing real-world workplace experiences in a supportive setting.
We are proud to see the space come to life and look forward to sharing more as the program continues to grow at Omni Way.
Recently, an individual supported through Incompass’ Department of Elementary and Secondary Education (DESE) Program was able to take full advantage of New England’s snowy weather by participating in a classic winter activity: sledding. Thanks to support made possible through the DESE program, her family was able to purchase a snow sled which opened the door to an winter experience that brought joy and inclusion.
The DESE program is a collaborative initiative between the Department of Developmental Services (DDS), the Department of Elementary and Secondary Education, and community partners like Incompass. The program is designed to help families keep their children at home, rather than in residential settings, by providing individualized budgets that can be used to support educational, recreational, and medical needs.
When asked about this experience Kenni’s mom said, “Kenni had a wonderful time using her snow sled, which we were able to purchase through the DESE program. It was so meaningful to see her truly participate in sledding. We sincerely appreciate the support, it made such a difference for her.”
The moment also marked an important milestone. Kenni has recently graduated from the DESE program and will now transition into Incompass’ Home-Based Residential Pilot Program, where she will continue receiving individualized supports designed to meet her evolving needs.
Stories like this highlight what’s possible when families are empowered with flexible resources and trusted partnerships. Whether it’s a snowy afternoon outdoors or a new chapter of support, Incompass remains committed to helping individuals and families access opportunities that foster inclusion, independence, and joy.
Incompass is proud to share that Jean Phelps, Chief Executive Officer, has been selected as a recipient of the 2026 Service to the Association Award from the American Association on Intellectual and Developmental Disabilities (AAIDD).
Each year, AAIDD honors individuals who have made outstanding contributions to the field of intellectual and developmental disabilities. This recognition highlights Jean’s long-standing leadership and deep commitment to advancing inclusive supports that strengthen communities and improve outcomes for individuals and families.
Throughout her career, Jean has been a dedicated advocate for equity, inclusion, and innovation in services for people with intellectual and developmental disabilities. Her leadership continues to shape Incompass’s mission-driven work and reinforces the organization’s commitment to person-centered supports.
The Service to the Association Award will be formally presented in June 2026 at AAIDD’s 150th Annual Meeting in Chicago. Incompass joins partners, colleagues, and the broader community in congratulating Jean on this well-deserved honor and celebrating the meaningful impact she makes every day.
