Earlier today Governor Charlie Baker announced that Phase 3 of the Reopening Massachusetts plan, which includes day habilitation and community-based day and employment services, will commence on Monday, July 6. Many of you – including staff, family, and caregivers – have already reached out to me in the hours since the press conference to ask how that impacts LifeLinks CLASS.
While we are very excited to provide these opportunities again for your loved ones, we cannot lift the day program suspension on Monday, July 6. We are still awaiting formal compliance and attestation guidance from EOHS and DDS that we need to meet before we are able to resume day programs.
After convening the COVID-19 Task Force this afternoon, here is what we know:
Day program providers must submit a comprehensive re-opening plan in compliance with requirements that have yet to be released by EOHS and DDS
Transportation plans that include “infection control strategies and maintenance of physical distancing while transporting participants” must be approved prior to re-opening.
Limitations on the number of staff allowed in the facility will impact the type of supports we are able to provide.
All day programs will operate at a reduced capacity once they are approved to be open in order to ensure proper social distancing and adherence to infection protocols.
As you can see, there is a lot to do before we are allowed to lift the suspension of day programs at LifeLinks CLASS. The task force has been working on a reopening plan and policies and now must align that plan with the soon-to-be-issued re-opening components from EOHS and DDS. We are pushing forward and will keep you informed of our progress.
But again, because of this, we CANNOT lift the suspension on Monday, July 6.
The guidance we did receive today emphasizes that day providers are encouraged to continue day program services remotely and through alternative, non-group methods when appropriate and feasible. While the task force pursues approval to re-open suspended programs, our incredible staff will continue to provide virtual services and supports in place of our facility- and community-based programs.
As much as we’d love to see you all again, we have to do this right. As I’ve said since we first made the decision to suspend day programs, we cannot re-open facilities until we as an agency can ensure the health and safety of our participants and staff.
Thank you for your patience and understanding, and more to come!
I wish you all a safe and happy Fourth of July! Be well.
LifeLinks CLASS was excited to receive a large shipment of PPE (personal protective equipment) this week which included nearly 25,000 gowns and thermometers.
The health and safety of direct support professionals and the individuals they support have continued to be our highest priority during the pandemic. Thanks to a new partnership with LifeLinks CLASS supporter Brian Abbott, we were able to procure PPE that would then be redistributed to other agencies in need.
“We did it because we know anecdotally that others were struggling to source PPE, that the costs for smaller orders were exponentially higher,” commented CEO Jean Phelps. “We had the resources to be able to purchase upfront and bring the prices down for everyone because of the size of the orders. We wanted to be helpful to others because we could.”
We partnered with Lowell General Hospital, as well as Abbott, to ensure prompt delivery of all supplies. Once there, our facilities, administrative and nursing teams facilitated the distribution process. “It may be a little more work on our end,” says CFO Adam Shuster, “but we are all in this together.”
PPE waiting for distribution at the LifeLinks CLASS facility in Chelmsford.
Today I want to take the opportunity to share with you the note that I sent to the LifeLinks CLASS team on Monday…
Dear LifeLinks CLASS family:
I’m not even sure where to begin in my message to you. Like many of you, I was disgusted and horrified by the senseless killing of George Floyd in Minneapolis. I watched on my tv as scenes played out across Boston and throughout the nation over the past few nights that devolved into something that was heart-wrenching and anxiety-provoking. A desperate unhappiness for the country permeates my heart and thoughts.
I realize that today we’re all hurting deeply. We are outraged and heartbroken. As a community, we can stand together. We can help each other. We can respect one another. And, most importantly, we can condemn hate and discrimination in all forms.
There are some immutable realities that we experience every day here at LifeLinks CLASS that – for me – help to equalize my emotions and ground me. First, we are one organization focused on one mission of ensuring the best life possible for each of the individuals we support to be happy and safe. Second, there are many races, religions, and cultures represented in our workforce and the people and families who we support; we are all unique and we actively respect those differences. Third, all are welcomed, and all are supported.
Think about that last statement. Inclusion is a core value of our organization. And it’s not just something I put in the annual report; it means that we collectively aspire to give those individuals we support the opportunity to achieve their full potential in an environment free from discrimination based on race, religion, nationality, sexual orientation, or political ideology.
I know many of you right now feel overwhelmed, anxious, powerless, lonely, frustrated, and angry. We cannot separate the realities of the world from our work. We need to be open and honest with ourselves, and with each other, that there are systemic and ideologic divides right now in our country that are deep and wide. But remember that every day at LifeLinks CLASS we work in ways both small and wide to bridge those divides.
It’s a privilege to do what we do, and I have never been prouder of all of you or more humbled by the example of love and devotion that I have seen expressed during this time of the COVID-19 pandemic. You have supported our individuals above all else, including your own families. You have stood shoulder to shoulder carrying a very heavy burden. You are demonstrating compassion to individuals who are at home, struggling to understand the restrictions of a lockdown.
At LifeLinks CLASS we have always valued the preservation of the dignity of life. I pledge to never waver in that commitment.
In the midst of this pandemic, caravans have become a familiar way to preserve our sense of community – connecting with loved ones and celebrating milestones. A week ago today, the Care Champions Caravan traveled to all 16 of the LifeLinks CLASS group homes to thank our direct support professionals for the incredible dedication they exemplify every day.
Chris Snell, Clinical Director, talks about how the idea came together after speaking with a group home manager, “As he [Simon] spoke to the depths of those struggles it slowly became clear that he was conveying concerns not for himself, but for the safety and well-being of the people that live in the group homes he manages. That conversation opened our eyes to the magnitude of the selflessness our frontline professionals engage in every day during these trying times.” There was a consensus across the leadership team that we needed to show our appreciation in a big way. “Our homes are designed and maintained to blend in with others in the neighborhood. We work very hard at this. The goal here though was the opposite; to shine the brightest spotlight on each of these 16 programs so they stood out,” explains Angela Otieno, Director of Residential Services.
Thanks to a generous donation by Boston Bean Coffee Company, we were able to surprise each of our group homes with care packages. The caravan was met with cheers and waving hands – described by staff as “spectaculous” and “uplifting”. Neighbors even joined in on the fun!
“Our gratitude knows no bounds,” says CEO Jean Phelps. “Our direct support professionals, managers, and nursing staff have willingly and selflessly worked to ensure the safety and health of our residents while keeping them engaged and supported during the Covid-19 pandemic. We always knew that LifeLinks CLASS staff are the best of the best, these past several weeks have proven it over and over. We are proud to salute our care champions and to thank them through this small gesture of our love and appreciation.”
The Durkin Foundation Donates $4,000 Worth of Market Basket Gift Cards to the LifeLinks CLASS Family Support Center
LifeLinks CLASS was overwhelmed with joy to be a designated beneficiary of The Durkin Foundation’s “Durkin Delivers” campaign, receiving $4,000 in Market Basket gift cards last week that will be disseminated to families in need by the LifeLinks CLASS Family Support Center.
“The past two months have been an incredibly stressful time for all of us in the community, but the families who we support have really been hit hardest, “ says Kelly Trickett, executive director of the Family Support Center. “These $100 Market Basket gift cards couldn’t come at a better time, and I can’t think of anyone who will appreciate it more than the families we are supporting.”
The executive director of The Durkin Foundation, Matt Durkin, is a fierce advocate for the intellectually and developmentally disabled in Greater Lowell. At the onset of the “Durkin Delivers” campaign, he attended a Zoom meeting with Trickett and LifeLinks CLASS Director of Residential Services Angie Otieno to hear more about the work LifeLinks CLASS is doing this challenging time.
“Connecting with Angie and Kelly was so important to me, as I want to understand all the ways that The Durkin Foundation can help organizations like LifeLinks CLASS who are delivering critical supports to our most vulnerable population during this time of need,” said Durkin. “We’re thrilled to announce the gift to LifeLinks CLASS, and it was really a no-brainer to make them a beneficiary of the campaign.”
Durkin also touched on the impact to area small businesses as part of this fundraising campaign. “We heard over and over again from advocates that gift cards to restaurants and grocery stores will go a long way right now, and these gift cards are helping out those business owners as well.”
The LifeLinks CLASS Family Support Center works with more 300 families throughout Greater Lowell and Greater Lawrence, providing individualized services to families who have an intellectually or developmentally disabled individual living at home with them.
“Over the past two months, we’ve actually been able to increase our engagement with families in the community,” said Trickett. “We’ve pivoted to providing daily virtual supports and activities, ranging from online yoga classes and art classes to check-ins via Zoom.”
