Incompass is proud to share a new partnership with Motivity, a clinically driven platform that supports data collection, analysis, and reporting across applied behavior analysis (ABA) services. This collaboration reflects our ongoing commitment to strengthening clinical practice, enhancing accountability, and improving outcomes for the individuals we support.
As part of this implementation, Incompass has taken a significant step forward in how clinical data is collected, analyzed, and used across our services. To learn more about what this partnership means in practice, we sat down with Brandon, our Clinical Director, to discuss his experience, the implementation process, and the impact this system is already having across the organization.
Q&A with our Clinical Director Brandon
What is your professional background experience with products like Motivity? I have used several digital data collection software solutions during my time working in the field of ABA. It is now standard for insurance-funded ABA therapy companies and organizations to have this kind of software. Years ago, I also assisted with the selection and rollout process of digital data collection when working for a non-profit school for individuals with autism.
What was the reasoning behind acquiring and implementing the software at Incompass? When I was hired as Clinical Director, I quickly identified the opportunity for Incompass to take a leadership role in the field of adult services by transforming our data management systems. By digitizing our data collection, analysis, and progress reporting methods, Incompass has brought efficiency, accuracy, and accountability to the forefront of our clinical processes.
What was the process of implementation like? There are currently more than 2,800 target behaviors for increase and decrease being tracked across more than 300 supported individuals. Getting to this point was not easy. Motivity worked closely with me, our clinicians, directors, and managers to ensure that individuals’ goals were thoughtfully integrated into the system. As an organization, we continue to strengthen our skills—not only in using the platform itself, but also in interpreting and applying the clinical information it produces.
What are the benefits of reporting on outcomes for our agency and the individuals we support? The ability to analyze clinical data instantaneously from any network-connected device is absolutely transformative. We can ensure that behavior plans are effective in addressing interfering behaviors and that acquisition goals are making meaningful progress. The system also allows us to efficiently identify when plans or goals need adjustments, improving outcomes across the organization. Managers can use the platform throughout the day to ensure direct care staff are accurately collecting data in each program room or residence as designed by our clinicians. Looking ahead, we will also be able to analyze aggregate data to identify trends and measure overall success across programs.
Is there anything else that would be helpful for outside partners to know? We are just beginning to see the benefits of everyone’s efforts to get this system fully up and running. We are very excited about the future possibilities for deeper analysis and for expanding data collection across additional departments.
This partnership represents another important step in Incompass’ ongoing work to modernize systems, support staff with meaningful tools, and ensure high-quality, data-informed services for the individuals we serve.
I always find our December newsletter to be one of the most enjoyable to read, and not just because of the holiday photos! It gives us a moment to pause, look back on the year that was, and reflect on everything we accomplished together. Because coming together as Care Champions is what it’s all about here at Incompass, and it heartens me to see how much we value community in everything we do.
But you know me; it’s not just about reflection, it’s about what’s coming down the road. And with the purchase of our building in Chelmsford, one of the major milestones of 2025, we’re already putting that investment to work. In the coming weeks, we’ll officially open our brand-new CBDS space! This dedicated, thoughtfully designed area will not only elevate the program experience for participants, but it will also increase capacity across other programs so we can meet the rising demand for Incompass services in our community.
Looking further ahead, we’re already planning for our 2026 Kentucky Derby Party at the Stevens Estate in North Andover on Derby Day, always such a joyful celebration of community and mission. We’re also continuing to advance our digital transformation through Motivity, empowering individuals and caregivers with timely, accessible documentation in ways never before possible. And through our ongoing affiliation with the New England Human Services Collaborative (NEHSCO), we’re building a hub of provider agencies to ensure we can meet the needs of people where they are.
Thank you to everyone for your support throughout the year. Wishing you and your loved ones a safe and joyful New Year!
On Saturday, December 6th, the Incompass Human Services community came together for one of the most cherished celebrations of the year, our Annual Holiday Party. The festive evening brought together the Individuals we serve, their family members, and Incompass staff for a night filled with joy, connection, and holiday spirit.
Guests arrived dressed in their holiday best, filling the venue with holiday colors, big smiles, and plenty of seasonal cheer. New memories were made as everyone joined together to celebrate the year. Whether sharing laughter at their tables, striking their holiday poses for photos, or lighting up the dance floor, attendees brought energy that made the night unforgettable.
This special evening would not have been possible without the support of our event sponsors and partners, whose generosity helped create a magical experience for all. We extend our heartfelt thanks to our event sponsors, as well as to the talented vendors who brought the night to life: Photographer Luciana Calvin, Terry our Emcee from Crown Special Events, and Wood Brothers Florist. Their contributions ensured that every detail, the music, the table center pieces, and the captured moments were an amazing reflection of the warmth and joy of the season.
As we close out another year, the Annual Holiday Party serves as a beautiful reminder of what makes Incompass so special: a community grounded in compassion, connection, and celebration. We’re grateful to everyone who joined us for this year’s festivities and look forward to carrying this holiday spirit into the year ahead. Take a look below at a few moments from the event!
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By Brad MacDougall, Chair, Incompass Board of Directors
As we celebrated Thanksgiving, I found myself reflecting on how my experience on the Incompass Board has reframed how I view gratitude in action. To me, it looks like the everyday commitment of our Care Champions who show up with compassion, creativity, and resilience for the people we support. It looks like families placing their trust in us to empower their loved ones. And it looks like a community that believes in the power of accessibility and inclusion.
This holiday season I am deeply grateful to our Care Champions. You make Incompass what it is. You create safe, joyful, person-centered environments where the people we support are encouraged to dream big, learn new skills, and live full lives. You embody our founding families’ mission, and all of us on the Board are thankful for your unwavering dedication.
This is also the time of year that we launch our Give for Good campaign, a month-long effort to raise critical funds that directly enhance the experiences of the individuals we serve. While state funding covers the essentials, it does not cover many of the community-based activities that define the Incompass experience. Things like trips to Fenway Park, outings to museums, meals at local restaurants, inclusive celebrations, and the everyday adventures that bring joy and connection.
These moments matter. They build confidence and connections. They represent our commitment to inclusion, and they are only possible because of your generosity. So today, I’m asking for your support!
Give if you are able. Share the Give for Good campaign with friends, family, and your networks. And spread the word about the impact Incompass has on the individuals and families we proudly serve.
Every gift, no matter how large or small, makes a difference.
Thank you for being a part of our mission, and for being a champion for inclusion. At Incompass, we are all Care Champions, and I’m grateful for that every day of the year!
Before we headed into the long weekend, our Omni Way community came together for a fun and festive Thanksgiving celebration! We kicked things off with a scavenger hunt, where participants and staff teamed up solve clues, and check off every item on their hunt list.
After wrapped up the scavenger hunt, everyone gathered in their respective program rooms to enjoy a Thanksgiving meal complete with all the fixings. Once the plates were cleared and the last bites of pie were enjoyed, the celebration continued in the gym, where music, dancing, and lots of laughter filled the space.
The day was full of connection, joy, and gratitude, setting the perfect tone as we headed into the holiday break.
In November, nearly 600 human services professionals and advocates from Arc chapters across the country gathered in Charlotte for The Arc National Convention. Of course Incompass Human Services was represented, with agency leaders playing a prominent role over the course of the three-day event.
Incompass Opens the Convention With an AI-Focused Presentation
Incompass COO Gillian Feld and CMO Dan Esdale kicked off the convention as the very first presenters, leading a well-attended session on how Incompass is exploring artificial intelligence (AI) to empower staff and promote efficiency. Their session showcased how Incompass is adopting AI technologies to enhance communication, create marketing tools, and enhance data-driven operations, while emphasizing that the agency’s person-centered mission remains at the forefront of every decision.
Gillian and Dan highlighted use cases, staff training approaches, and the ethical framework guiding Incompass’ AI journey. Their presentation emphasized the guardrails that they have put in place, including an AI policy and restrictions on usage, to ensure that the tools are used appropriately and don’t replace the person-to-person nature of our work.
CEO Jean Phelps Presides at the National Awards Luncheon
Jean, who serves on The Arc of the U.S. Board of Directors and as Chair of The Arc’s National Conference of Executives, played a key leadership role throughout the week. A member of the event planning committee, she was integral in putting together a forward-thinking conference agenda. During the convention’s Awards Luncheon, Jean presided over the ceremony and offered heartfelt recognition of all honorees, celebrating their collective contributions to the mission of The Arc.
Massachusetts Shows Up in Force
Massachusetts boasted a strong presence in Charlotte, with a large contingent of attendees and several presenters from Arc chapters across the Commonwealth. Local leaders contributed to sessions on engaging youth in our work, fundraising, and community engagement, reinforcing the state’s impact on the national human services landscape. Among those chapters in attendance was Incompass affiliate The Arc of Opportunity, based in Fitchburg, MA.
Throughout the convention, attendees reflected on The Arc’s 75-year history, celebrating milestones in advocacy, rights expansion, and community inclusion. While we have much work to do, the energy in Charlotte recognized how far we have come and the transformative work ahead of us to ensure the individuals we serve live full and happy lives.
