It is with great pleasure that we share the FY 2023 Annual Report for Incompass Human Services, a year marked by exceptional achievements, growth, and, as always, an unwavering dedication to our mission. This was a significant year for our agency, as it marked the end of our three-year strategic plan. In the coming year, we will share our new strategic plan that charts a bold new future for the next five years.
We can continue to evolve our program offerings to meet the needs of the people we serve. We opened our first medically complex respite home, which will attract individuals from across the state. We grew our newly dubbed Safe Minds Community Center and opened our second group home for residents with acquired brain injuries. We recruited 15 new Shared Living Provider families which has expanded the reach of that critical program. And we brought on The Arc of Opportunity as an affiliate, an agreement that enables us both to expand programs in our region and collaborate on critical initiatives including staff training, procurement, and technology.
The Caring Force “Broadcast Your Love” contest inspired us to create an Incompass news broadcast. We’re proud to present the first episode of Incompass News That Cares! We asked folks from our CBDS program to work their art magic, and they blew us away. They created an original backdrop for our makeshift news studio and a unique microphone cover.
Our in-the-field reporters also knocked the assignment out of the park. Director of Day Services Emily Horn came to us live from the halls of our day habilitation program. She explained that “arts and crafts play a crucial role in enhancing [program participants] lives and self-expression.” The project of the week was summer mocktail stands.
We kicked it over to Program Manager Stephanie Reed and program participant John to discuss the Safe Minds Community Center. Brain injury services are a new addition to the Incompass program portfolio. John exclaims that his favorite part of coming to the community center is “the camaraderie and playing chess!” Though we wouldn’t suggest going up against him in chess – he’s a fierce opponent.
Watch the full video below and visit The Caring Force’s social media channels to vote for Incompass in the #BroadcastYourLove content!
We are thrilled that Care Champion and HR Recruiter Geri-Lyn Noble was recently featured in a career success story. After being laid off during the pandemic, Geri-Lyn decided that she wanted a change. MassHire Lowell Career Center stepped in to offer support. This success story demonstrates the benefits of utilizing community resources when job hunting. We are thankful to the career advisors at MassHire Lowell Career Center for making this wonderful connection. Check out the full story below!
August marks the end of the summer session for the DDS Urban Youth Collaborative Program. The 2023 Urban Youth Graduating Class included:
Rose Fuegue, Intern Peer Leader & Clinical
Miguel Camargo, Marketing
Annette Forchoh, HR & Day Program
Alice Obare, Strive2Thrive
Julia Sebilian, Safe Minds Community Center & CBDS
Gabrielle Victor, Strive2Thrive
Anna Yang, CBDS
Anna Wang, Safe Minds Community Center & CBDS
As always, it is an honor to welcome representatives of the Department of Developmental Services (DDS) to Omni Way for the annual graduation ceremony. DDS Commissioner Jane Ryder joined us along with her DDS colleagues:
Gerald Scott, Recruitment Manager
Tom Marshall, Area Director, Lowell Office
Beverly McGovern, Assistant Area Director, Lowell Office
Kelley Lawless, Regional Director, Northeast Region
This occasion was especially important because it marked the end of a new format for the UYCP, led by Community Recreation & Engagement Manager Brian Etheridge. This was the first summer where the program branched out of the day habilitation program, allowing students to also explore administrative departments at Incompass. In some cases, interns were able to split their time between two programs.
UYCP intern Julia Sebilian gave a heartwarming speech about her time in the program, the connections she made with fellow interns, and the impact individuals had on her. She was inspired by her observations while working in the Safe Minds Community Center, a new brain injury program offered at Incompass. Once she finishes graduate school, she hopes to get into program management in a human services setting. Hopefully with Incompass!!
The ceremony wrapped up with students presenting their legacy gift – a yearly tradition. Interns collaborated with participants in the day programs to create a beautiful art project. The marketing team nearly jumped out of their seats when they realized that it was a collage of art pieces forming the Incompass heart graphic. What a way to end the program! As always, we hope to welcome back these familiar faces next year, along with new ones. Thank you to everyone who continues to support the Urban Youth Collaborative Program. Learn more about the program here.
As we bask in the warmth (and humidity) of summer, I am delighted to share that at Incompass Human Services, the season has brought no respite in our mission to make a positive impact in the lives of those we serve.
Actually, that is not entirely accurate. You see, we achieved a significant milestone by opening our first respite group home, catering to medically complex individuals across the Northeast region. Presently, we have three individuals staying with us, and it warms my heart to witness the support and care they receive from our compassionate staff.
As we step into a new fiscal year, we find ourselves eagerly embracing a fresh strategic plan – our first as an affiliate of NEHSCO – that will undoubtedly propel us toward greater heights. I am excited to witness the incredible strides our dedicated team will take in the coming months, and I can honestly say that the culture of our agency has never been stronger!
As you read this, I’ll be in Las Vegas, where our COO Kelly Trickett and I are attending The Arc of the United States, National Council of Executives (NCE) Summer Leadership Initiative. This event is a wonderful opportunity to collaborate, learn, and grow with leaders from various Arc chapters across the nation, inspiring us to further our commitment to those we serve.
This summer edition of our Insights newsletter fills me with immense pride, as we continue to be a beacon of innovation and compassion. Let me share with you just a few of the updates that have really risen to the top over these past few months.
Incompass Human Services was delighted to celebrate the recognition of two outstanding members of our team. Our COO, Kelly Trickett, was honored as a Distinguished Young Professional by the Greater Lowell Chamber of Commerce, a testament to her exceptional leadership and dedication. Furthermore, our residential manager, Claude Dossa, was honored as a workforce hero by The Arc of Massachusetts, reflecting the exceptional level of care he provides to our clients. Congratulations again to both Kelly and Claude!
Additionally, we’ve made considerable progress in refining our approach through collaboration. Our team of Care Champions recently came together to develop the yearly balanced scorecard, leveraging insights gained from our engagement with the esteemed London/Boston-based Clarasys Consultants. This collective effort ensures that we continuously grow our program portfolio and enhance the quality of services we provide while staying true to our founding mission and core values.
Our Chelmsford headquarters are also buzzing this summer with the arrival of our latest cohort of Urban Youth Scholars, who come from colleges including UMass Lowell, Yale, and Bowdoin College. Watching these students come together to work with our individuals is always a joy, and we’re fortunate that the Department of Developmental Services continues to support this vital workforce development program.
As we embark on this exciting journey, we are acutely aware of the immense responsibility we bear in enriching the lives of those who rely on our support. None of our accomplishments would have been possible without the unwavering dedication of our Care Champions, the trust and support of families and caregivers, and the resilience of the individuals we serve.
On behalf of the entire Incompass team, I extend my heartfelt gratitude for your continued support. Together, we will continue to create a positive impact and empower individuals to live fulfilling lives. Here’s to a summer filled with progress, growth, and compassion!
