Like all of you, my world has been turned upside down over these past few weeks in ways I never imagined. One of the absolute best parts of my job are the constant reminders of love and support I get to observe every day across our programs. I can’t wait to get back to that daily occurrence, but for now, we’re all adapting.
Face-to-face interactions that are at the heart of everything we do at LifeLinks CLASS are being replaced by technology where possible. We’re hosting virtual events. Conducting virtual check-ins. Even the COVID-19 daily task force meetings are held virtually.
We know it’s difficult for everyone. In fact, family support center coordinator Eileen Lee recently told her story to the Washington Post – a powerful reminder to the country at large that caregivers in our community are facing difficult choices the likes of which they never imagined. Eileen has always been a fierce advocate for the people we serve. It’s a powerful story that I encourage you all to read and share!
But amidst the ordeal, I want to point out something that fills me with joy! And that’s the dedication of the direct support professionals at LifeLinks CLASS who are working feverishly every day for the people we serve! It truly is an honor and a privilege to be a part of a fiercely dedicated team that makes a difference in the lives of so many – and supports each other in the most challenging times.
I am in awe of the selfless acts of kindness that have become the norm over these past few weeks. Let me share a few examples with you:
Day program staff are volunteering to work shifts at our group homes across the region.
The residential staff put on a wonderful birthday party for one of our group home residents, filming the festivities to create a memorable family celebration.
The finance team, thanks to the herculean efforts of Sasha Ayala, have been able to procure sorely needed PPE for our direct care staff.
Day program and clinical staff are sharing virtual activities and sending packets of recommended activities to group homes and to homes of individuals whose day programs are suspended.
The award-winning Strive2Thrive program is engaging participants in the creation of a virtual calendar of events that keep mentors connected with their ASD-No ID mentees.
Our nurses, under the leadership of Alicia Mordach, have gone above and beyond in providing care for those who need it, where they need it, under challenging circumstances. Including training staff on the proper uses of PPE and assertively monitoring the medical care of all of our individuals for who a doctor’s office visit would pose a risk right now.
The facilities team has been keeping the supply chain at group homes uninterrupted and they have even converted space at Omni Way to be used as a quarantine center in case of emergency.
The students at Merrimack College who work with us as part of the New Balance Healthy Balance program have stepped up, creating a YouTube channel for participants in the program to stay active and connected.
We’re working very hard to support our staff and to provide them with the resources they need to provide for your loved ones and keep them safe and healthy during this unprecedented moment in time. We are learning and changing how we operate in order to keep everyone safe while maintaining some sense of routine and regularity in order to install confidence and ally fears. It is a challenge, but one we have taken on wholeheartedly.
We will continue to keep you updated and engaged as we manage through this. And let’s continue to do our part to flatten the curve. Follow the CDC guidelines. Practice social distancing. Wash your hands. And know that your LifeLinks CLASS team is here for you. Now, and always.
CEO Jean Phelps was recently interviewed by Vox in a feature story on the challenges that people with intellectual disabilities are facing during the pandemic.
“In order for a resident of a group home or other residential service to have that full life, they need dedicated, compassionate staff who can support them, guide and mentor them, and help them to achieve the personal goals that each has for their own lives,” said Jean Phelps, CEO of LifeLinks CLASS, an organization that provides support to people living with intellectual and developmental disabilities in Chelmsford, Massachusetts.
Before COVID-19, Phelps told me, it was hard enough to recruit staff to help residents, given the low wages and that many people don’t appropriately value the work. With day programs and work opportunities for people with intellectual and developmental disabilities shut down during the pandemic, some agencies were having issues maintaining safe staffing levels with residents being at home more often.”
“What motivated you to pursue a career in human services?”
“Who are the people you work with at LifeLinks CLASS?”
“What do I need to do pursue a career in this field?”
Questions like this were the norm on November 7, when members of the LifeLinks CLASS team met with students at Northern Essex Community College in an engaging back-and-forth experiential learning activity. Senior Director of Operations John Whittemore, Director of Residential Services Angie Otieno, and Chief Marketing Officer Dan Esdale were invited by Professor Lisa Fabbri Lopez to be guest presenters in her Community Resources and Client Populations class at the college’s Haverhill campus.
“This field is all about people – whether it’s the people who utilize our services or the people who work in the field,” said Whittemore about his class visit. “It’s really one of the most rewarding careers anyone can have – where you know at the end of the day you’ve made a difference – and sharing that aspect of my career is something I’m fortunate to be able to do!” Whittemore has spent his entire professional career in human services, spanning nearly 20 years.
Students in the program pursue a range of human services disciplines, including social work, mental health and developmental disability services, addiction treatment, and elderly care. They are pursuing certificates and associate’s degrees at the school which enrolls nearly 7,000 full- and part-time students.
“Recruiting talented and dedicated people to join this field is a priority, and it’s wonderful to spend time with the future leaders who will be undertaking this important work,” said Otieno who is in her 15th year with LifeLinks CLASS.
Esdale, who joined LifeLinks CLASS this year after serving as chief marketing officer for Suffolk University, also spent time at Merrimack College, addressing students in Professor Michaele Morrow’s Intro to Business 1100 class in the Girard School of Business.
“Spending time in a classroom with students from the community is so motivating for any professional, and particularly rewarding for students to gain perspective from people in the field,” said Esdale. “My message is a simple one: follow your passion – it’s what brought me to LifeLinks CLASS.”
Our Annual Holiday Party was another night to remember! On Saturday, December 7, nearly 350 adults with intellectual and developmental disabilities from the Greater Lowell area joined us at Lenzi’s. LifeLinks CLASS individuals from day programs and group homes attended, as well as those from the community who look forward to this festive evening every year. The chilly weather didn’t stop partygoers from arriving in their finest holiday attire – everyone was dressed to impress! Once coats were checked and attendees were situated at their tables, the fun began. No time was wasted getting on the dance floor – DJ Ray Tremblay made sure of that. Lenzi’s served a delicious full-course meal, with special thought being given to the dietary restrictions of our guests. A task that is no small feat thanks to the support of our incredible clinical team! The party moved into the lobby area as individuals and volunteers posed for keepsake photos in the accessible photo booth.
It’s important to remember that the LifeLinks CLASS Holiday Party is the highlight of the season for many. It could be they have no living family members to share the holidays with or that their families are not very involved in their lives. For them and for all, our Holiday Party is like being home for the holidays. Thanks to our generous donors who offer their continuous support, we are able to keep this party affordable for the hundreds that attend. With the help of 52 donors, we were able to raise nearly $8,000 to offset the cost of this event. Wow! We couldn’t do what we do without you!
The festivities continued with a Shared Living Meeting hosted at The Establishment in Chelmsford, MA. Our Shared Living providers came together to reminisce, enjoy a delicious meal, swap gifts and face each other in a close game of holiday trivia. What more could you ask for during this special time of year? From everyone at LifeLinks CLASS, we wish you a Happy Holiday!
LifeLinks CLASS ended the month of October on a spooktacular note with costumes, pumpkin contests and loads of candy! On Friday, October 25, our Family Support Center welcomed individuals, family and community members to our Chelmsford location for a Trunk or Treat. Trunk or Treats were created as a safer alternative to trick-or-treating. Rather than walking through neighborhoods, kids and families dress up and collect candy from decorated cars. For many of the children and individuals that we support, a Trunk or Treat is a less stressful and more inviting way to experience the magic of Halloween. While weaving through the crowds, you could run into a variety of characters: Beetlejuice, Thor, Batman and Cinderella! Chelmsford Police joined the festivities, handing out “Police Pal’ stickers to everyone in attendance. After families made their rounds for candy, they moved inside to enjoy pizza generously donated by Suppa’s in Billerica and capture a shot of their costumes with the interactive photo booth. The evening wouldn’t be complete without a memory to take home.
The bone-chilling fun continued this week at our facilities in Chelmsford, Lawrence and Wilmington. Halloween dances have been a longstanding tradition in the LifeLinks CLASS community, and this year they were bigger and better than ever. Individuals gathered in the day programs, some joined by family, to show off their dance moves.
Left: Suzanna is joined by her mother at the Chelmsford Halloween dance. Right: Tina arrives for the Lawrence Halloween dance in her dazzling costume.
It was a wicked sight to see. The Chelmsford Day Habilitation program topped it off with a pumpkin contest. It was a close call but the “Spa Day” pumpkin took home first place! Thank you to the dedicated LifeLinks CLASS team for making these Halloween festivities possible! Most importantly, thank you to the individuals and families who joined us! We can’t wait to do it again next year.
“Spa Day” pumpkin – winner of the pumpkin contest.
To the LifeLinks CLASS community,
