Any outstanding receipts/invoices for purchases made on or before January 31, 2021, will need to be submitted to Incompass Human Services by January 29, 2021. 

We are putting together a process with Seven Hills to ensure that things are not lost in transition. Please refer to the question above regarding the process for submitting receipts. 

After February 1, 2020, any inquiries regarding the following should be directed to Seven Hills:

• stipend money
• navigation
• Center related services such as trainings and programming

Families who receive the following services from the Incompass family support team will not be impacted by the change:

• Medically Complex Care
• Individualized Home Services
• DESE
• Agency with Choice

Individuals enrolled in day, employment, or residential programs with Incompass will still be enrolled in those programs; this decision does not impact programs outside of the Family Support Center.

A virtual event with Incompass and Seven Hills is in the works, set to take place in January. This will give us the opportunity to introduce Seven Hills, share more detailed information, and allow you to ask any questions you have. Information on this event coming soon. 

Please refer to the Seven Hills website for more information on offerings:

• Virtual Calendar
• Fall 2020 PRIDE newsletter

Dear Incompass families,

We hope you enjoyed the webinar last week! It was so great to connect with you, and the team is so glad you came with some very thoughtful questions! This week, we’re excited to co-host our webinar with the Seven Hills Family Support Center – and I have details on that below. We really are dedicated to making this as smooth of a transition for all of you as possible – because at the end of the day, it’s all about you!

I realize you know this by now but consider this my weekly reminder that the Family Support Center transition will take place on February 1.

I have a few things to share with you this week!

________________________________

New This Week:

⛰️💜 Webinar with Seven Hills: I mentioned above that this week is the joint webinar with our friends at Seven Hills! We’re excited to offer this, as it will give you a chance to hear from both organizations. And your feedback will only help us in our transition process! Of course we will record this and upload to the website, so if you can’t make the live session you can watch at your leisure.

• Thursday, January 21
  6:00-7:00PM
  Zoom link: https://zoom.us/j/95892892960?pwd=VG9nVi91NmdKUmpmbXNpNGliUnJHQT09

* Please RSVP to Shannon Kaiser if you plan to attend

ℹ️🖥️ Transition Web Page: We’ve made a few updates to the web page over the past week, including a running list of answers to frequently asked questions. I encourage you to check it out, or even bookmark it and refer back to it for the latest updates. You can find our podcast on this page as well, and we will upload the video of this week’s webinar once it’s completed. Access the web page here.

________________________________

I can’t believe we’re two weeks away from our February 1 date. We’re cherishing our moments with you, and later this month we will post some photos and videos of our time together over the years. Again, thank you so much for letting us be a small part of your lives. And don’t hesitate to reach out with any questions.

With gratitude,

Kelly

Dear Incompass families,

By now, our team has been in touch with almost all of you individually regarding the transition of the Greater Lowell Family Support Center to Seven Hills, and most importantly what it means for you. The change is effective on February 1, and we will be laser focused on answering all of your questions and making this as seamless an exercise as possible over the next three weeks. I’ve been in regular contact with DDS and the team at Seven Hills, and they too want to welcome you all with open arms and few headaches.

As part of this effort, we will be sending an email overview to you every Monday in January with key updates and opportunities to engage with both the Incompass and Seven Hills teams.

________________________________

New This Week:  

🎤📱 A Podcast For Incompass Families! I recorded a 15-minute podcast with our communications person Dan Esdale to speak directly to you, our Incompass families. Over the course of 15 minutes, I addressed a lot of questions that I’ve been asked over the past two weeks, including:

• Why is this change being made?
• What does this change mean for the families supported by the Family Support Center?
• What can I expect over these next three weeks?
• Where do I got get my questions answered?

You can listen to the Podcast here, or you can stream it on Spotify here. If this is a useful resource, I’m more than willing to record another one later this month.

📹💻 Webinar for Incompass Families: Our team is hosting a webinar this week just for family members in the Family Support Center, and we will record this meeting and include that recording in next week’s e-mail update. If you want to join us live on Thursday, please do and bring your questions! We’re in discussions with Seven Hills to schedule a follow-up joint webinar later this month, and we will let you know once we have that scheduled.

• Thursday, January 14
  6:00-7:00PM
  Zoom link: https://zoom.us/j/92520211799

* Please RSVP to Denise Mercier if you plan to attend. 

ℹ️🖥️ Transition Web Page: We’ve setup a web page with the latest information on the transition for families, including a running list of answers to frequently asked questions. We’ll update this page weekly, and I highly recommend that you bookmark it and refer back to it for the latest updates. You can find our podcast on this page as well, and we will upload the video of the webinar once it’s completed. Access the web page here.

________________________________

Lastly, I want to say that the kind words from all of you that have been pouring in to our team have meant so much to all of us! You’ve made all of us a part of a your family, and that has never been lost on any of us at Incompass. We’ve been sharing our favorite memories as a team in our regular Zoom meetings, and it’s really put a smile on our face! You’ll be in good hands at Seven Hills, but for those families who won’t be served by Incompass after February 1 know that we are going to miss you terribly.

Thank you so much for letting us be a small part of your lives; it’s such a rewarding aspect of being a Care Champion.

With gratitude,

Kelly

Click here for the downloadable link. 

Click here for the downloadable link.